Terms of Service

Routee is operated by Veezio Solutions s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, company number 23746068, VAT ID CZ23746068, registered with the Regional Court in Brno under file C 147101/KSBR. Where these terms say "we" or "us", they mean that company.

Reach us at help@routee.link for support, billing and general correspondence, at refund@routee.link for anything to do with a refund, and at dmca@routee.link for copyright complaints. All three are answered by a person.

A creator shortens a destination link with Routee. A visitor who opens that link is asked to buy a Routee Pass before the destination is revealed. One pass unlocks every Routee link, not only the one the visitor arrived on.

The creator does not sell anything to the visitor. We sell the pass; the creator supplies us with the audience that buys it and is paid a share of what we collect.

A pass is sold as one of three: a 2-day pass for $0.79 that then continues at $9.99 per week, a weekly subscription at $9.99, or a yearly subscription at $35.99. All prices are in US dollars and include any VAT due, so the amount shown at checkout is the amount charged.

The 2-day pass is an introductory price, not a free trial. It converts into the weekly subscription automatically unless it is cancelled first. Checkout states this before payment, and we email a reminder before the first weekly charge is taken.

Every renewal is charged automatically until the subscription is cancelled. The card statement reads ROUTEE.LINK.

A subscription can be cancelled at any time, in one step, from the Manage membership link on this site and from the link in every receipt and reminder email. No message to support is required and we do not ask for a reason.

Cancelling stops the next charge. Access runs to the end of the period already paid for.

A consumer in the European Union normally has 14 days to withdraw from a contract concluded at a distance, under Article 9 of Directive 2011/83/EU and Section 1829 of Act No. 89/2012 Coll., the Czech Civil Code.

Because a Routee Pass unlocks links immediately, checkout asks the visitor to expressly request that performance begin at once and to acknowledge that doing so ends the right of withdrawal once the service has been fully supplied. That tick is required before payment; without it the pass is not sold.

Where the visitor has not given that consent, or where the service has not been supplied, the 14-day right stands and we refund in full on request.

A subscription is not fully supplied while it is still running, so on a weekly or yearly pass the 14-day right remains open. Withdrawing from one is not the same as cancelling it: cancelling stops the next charge, withdrawing unwinds the contract and we pay back what was charged, less a proportionate amount for the days the pass was usable, as Article 14(3) of the Directive provides. On a yearly pass taken back on day ten, that proportion is under a dollar.

The 2-day pass is different only in how quickly it runs out: once those two days have passed the service has been fully supplied and, with the tick given, the right is gone. The weekly subscription it turns into is a fresh contract with its own fourteen days.

Write to refund@routee.link within fourteen days of the day the contract was concluded, and say plainly that you are withdrawing from it. Any clear statement is enough - there is no form to fill in and no reason to give - but the wording below is the model form from Annex I(B) of the Directive if you would rather use it.

“I hereby give notice that I withdraw from my contract for the supply of the following service: Routee Pass. Ordered on: [date]. Name of consumer: [name]. Email address used at checkout: [email]. Date: [date].”

We acknowledge every notice by email and return the money using the same means you paid with, within fourteen days of receiving it, minus any proportionate amount described above. We never charge a fee for withdrawing.

Payments are processed by Stripe. We never see or store card numbers. Stripe's own terms apply to the payment itself.

Outside the withdrawal right above, write to refund@routee.link. Where a pass has not been used to unlock a link, we refund it. Where it has, we look at the individual case.

A creator earns a share of what we actually collect on payments attributed to their links, calculated on the net amount after payment processing fees, never on the gross charge. The share starts at 55% and rises with the creator's trailing 30-day volume: 65% above $5,000 and 70% above $10,000. The applicable rate is the one in force when the payment is collected.

Earnings are credited when the payment clears. The dashboard always shows the creator's own share, never the gross amount the visitor paid.

The minimum payout is $100. A creator may request up to four payouts in any 30-day period, and consecutive requests must be at least seven days apart. Requested amounts are held against the balance from the moment the request is made.

A requested payout is normally settled within two to five business days, by bank transfer or to a cryptocurrency wallet the creator nominates. The name on a bank payout must match the holder of the account; transfers that do not match are returned by the bank and the balance is restored.

A cryptocurrency payout sent to the address and network the creator provided is final. We cannot recover funds sent to an address on the wrong chain.

Payout amounts are inclusive of any VAT the creator has to account for. Where VAT applies, it is shown separately on the invoice and the total of the invoice equals the amount transferred.

Before a payout is released we may ask a creator to identify themselves and to evidence the details they have given us, including proof of identity, of address, of the bank account or wallet, and of a company registration or VAT number. We may also ask this where an account's traffic or payment pattern warrants it.

A creator confirms, each time they request a payout, that they are not subject to any sanctions imposed by the European Union, the United Nations, the United Kingdom or the United States, and that they are not acting for anyone who is. Where a screening flags a possible match we hold the payout until the position is clear, which for a false match on a name is usually a matter of days. Where the match is real we release nothing that the law does not permit us to release, and we report where reporting is required.

A payout stays on hold while a verification request is outstanding. Nothing is forfeited by the delay.

By requesting a payout - by bank transfer or to a cryptocurrency wallet - the creator agrees that we issue invoices in their name and on their behalf for the amounts we pay them, and that they will not issue their own invoice for the same amounts. This is a self-billing agreement within the meaning of Article 224 of Council Directive 2006/112/EC and, for Czech suppliers, Section 26(3)(b) of Act No. 235/2004 Coll., on Value Added Tax.

On these invoices the creator is the supplier and we are the customer: the creator supplies us with audience acquisition services, and any VAT is charged by the creator to us, not the other way round.

Each invoice is issued in English and in US dollars, from the billing details the creator supplies: legal name, address, company registration number and, where applicable, VAT identification number. The creator is responsible for those details being correct and for telling us when they change.

VAT identification numbers are verified against the VIES registry operated by the European Commission and, for Czech suppliers, against ARES, before an invoice is issued. Where the creator is a Czech VAT payer, the invoice shows Czech VAT charged by the creator to us. Where the creator is registered for VAT in another EU member state, the invoice is issued without VAT and we account for it under the reverse charge, Article 196 of Council Directive 2006/112/EC. Suppliers outside the EU are invoiced without VAT.

Each invoice is payable within 14 days of issue. In practice the transfer goes out within two to five business days.

Where a Czech VAT payer is invoiced, the amounts are converted to Czech crowns at the exchange rate published by the Czech National Bank for the date of the taxable supply, which is the date the invoice is issued.

A creator acting in the course of a business has twenty days from receiving an invoice to object to it, after which it is treated as accepted. A creator who is a consumer is not bound by that period and may raise a correction at any time within the statutory limitation period.

Each creator is responsible for their own taxes and social contributions on what we pay them. We do not withhold tax.

When a visitor disputes a payment or a payment is refunded, the whole payment leaves us. The full amount of that payment is taken back out of the creator's balance - not only the share they were credited - so a creator gives back more than they earned on a reversed payment. Where the reversal is a card dispute, the fee the card network charges us for handling it is charged on as well, but only against a creator acting in the course of a business.

Where the creator is a consumer, only the amount they were actually credited on the reversed payment is taken back, and no dispute fee is charged on. Nothing in this clause displaces a consumer's mandatory rights.

A reversal can take a balance below zero. A negative balance is owed to us: it is settled against the creator's next earnings, and no payout can be requested until the balance is positive again and reaches the minimum. We do not send a bill for it while the account is open. Reversals appear in the dashboard on the day they happen, on the Overview, on the affected link and on the subscriber who caused them.

If a dispute is later resolved in our favour, the reversal is undone and the balance restored.

A visitor pays before they can see where a link goes, so they are trusting us for what is on the other side. That trust sets the list below - and so does our payment provider, whose restricted business rules we are bound by. A link that breaks them does not cost us a warning; it costs us the ability to take card payments at all, which ends the service for every creator on it.

Where the list below is narrower than Stripe's own restricted businesses list, Stripe's list wins. Nothing Stripe refuses to process may be put behind a Routee link, whether or not it is named here.

The creator is. We do not review a link before it goes live and we do not accept responsibility for what it points at, but we act on reports as described below, and a creator must have the right to monetise whatever they link to.

Changing a link's destination after it has been shared, to something in the list above, is treated as if it had been posted that way from the start.

Anyone can report a Routee link. The paywall page carries a Report control, and reports can also be sent to help@routee.link, or to dmca@routee.link where the complaint is about copyright. A report should identify the link and say what is wrong with it; nothing else is required and no account is needed.

We confirm receipt without undue delay and decide within 5 business days, sooner where the report concerns child sexual abuse material, an imminent threat to life or safety, or a court or authority order, which we act on immediately. A link we act on is archived, which stops it resolving at once.

We tell the reporter and the creator what we decided and why. A creator whose link was archived can contest the decision by replying to that message within 30 days, and a person whose report was refused can do the same. This is our internal complaint-handling system under Article 20 of Regulation (EU) 2022/2065, the Digital Services Act, and it does not affect anyone's right to go to court or to an out-of-court dispute settlement body.

We may archive a link, suspend an account, or withhold a payout where we have reason to believe these terms have been broken or where payments attributed to an account show a pattern of fraud. Where we withhold a payout we say why, and the creator can contest it as described above.

Links are archived, never deleted: the earnings and payouts that reference them are accounting records we have to be able to produce.

A creator can close their account from the dashboard. Closing it anonymises the account and archives its links.

Closing an account settles up rather than swallowing the balance, but nothing leaves automatically on the way out. A payout already requested is held while we check the account one last time, and anything still owed is then sent to the payout method on file. We keep those payment details only for as long as a payout still has to reach them.

That check exists because a chargeback often arrives days after someone leaves, and money already sent cannot be taken back. Closing an account does not clear a negative balance, and it does not stop a chargeback that arrives afterwards from being charged against amounts still to be paid. A balance below zero at the moment of closure remains owed until it is settled or we write it off.

Earnings, payments, payouts and invoices are retained in anonymised form for as long as accounting and tax law requires.

A visitor's contract for a pass is with us, not with the creator whose link they arrived on. A pass unlocks every Routee link, not only the links of the creator it was bought through.

When a creator closes their account or we suspend it, their links stop resolving. The pass itself is unaffected: it keeps unlocking every other Routee link and it keeps renewing until the visitor cancels it, which they can do at any time in one step from the link in every receipt.

From that point the creator earns nothing further from it. Their links are down, so nothing is being provided to earn on, and renewals of passes that were started through them are retained by us in full. Earnings already credited before the account left are not affected and are paid out as normal.

Routee is provided as it is. We do not promise uninterrupted availability, and we are not liable for what a creator's destination link contains or for a visitor's use of it.

Nothing in these terms limits liability that cannot be limited by law, including liability for damage caused intentionally or by gross negligence, and nothing limits a consumer's mandatory rights.

How we handle personal data - what we collect, why, who processes it on our behalf and how long we keep it - is set out in our privacy policy at routee.link/privacy, which forms part of these terms.

We may change these terms. Where a change affects how creators are paid or what visitors are charged, we give notice before it takes effect. Continuing to use Routee after that is acceptance of the change.

These terms are governed by Czech law. Disputes fall to the courts of the Czech Republic, without prejudice to the rights of a consumer to bring proceedings in their own country of residence.

A consumer may also settle a dispute out of court through the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz, or through the European Commission's online dispute resolution platform.